Frequently Asked Questions

1. How to Delete Your CoinPayments Account
2. How to Create CoinPayments Account

1. How to pass KYB? Required Information.
2. How to pass KYC? Required Information.

Signed Emails For Increased Security - CoinPayments Help

To increase security and prevent anyone from being tricked by any spoofed emails from CoinPayments, all system emails from us are signed with our PGP/GPG key. This includes 2FA emails, payment notifications, password resets, etc.

Our current key fingerprint is 6FE96D9332EAAE94F918CFE7FD453AD227FF5299 and the public key can be downloaded here.

Our old key fingerprint for emails signed before January 4, 2021 is C0316DB412DF313490DE53267C9BB8B772F0BFA0 and the public key can be downloaded here.

Cryptocurrency Affiliate Marketing Program | CoinPayments

By popular demand CoinPayments presents our new affiliate system. By sharing your referral link any merchant who signs up after clicking it you will receive a percentage of their transaction fees¹ for 5 years. Note that you cannot refer your own account to another of your own accounts.

How does it work?

1. Simply share your URL with the person who you are referring: https://www.coinpayments.net/index.php?ref=Your_Merchant_ID <-- This would be pre-filled if you were logged in!
2. When they sign up you will automatically receive 15% of their transaction fees¹ in your wallet for 5 years.

How do I get started?

Come back to this page when you are logged in and we'll give you some examples.

Email your friends with your referral URL and invite them to sign up with CoinPayments.

Add your URL to your website or blog.

Do you have any banners we can use?

• https://www.coinpayments.net/images/b/banner1_468x60-3.jpg
  Size: 468x60
  
• https://www.coinpayments.net/images/b/banner2_240x400-3.jpg
  Size: 240x400
  
• https://www.coinpayments.net/images/b/banner3_160x600-3.jpg
  Size: 160x600
  
• https://www.coinpayments.net/images/b/banner4_300x250-3.jpg
  Size: 300x250
  
• https://www.coinpayments.net/images/b/banner5_125x125-3.jpg
  Size: 125x125
  
• https://www.coinpayments.net/images/b/banner6_728x90-3.jpg
  Size: 728x90
  

¹Transaction fees included in the program are payment fees for payments created with our buttons or 'create_transaction' API call, and deposit fees for deposits to callback addresses. Note that due to technical limitations of different blockchain types not all coins are available in the affiliate program.

Vote For Charity With Crypto - CoinPayments Help

CoinPayments Coin Vote for Charity

The vote allows coin communities to add their coin to CoinPayments as well as raise money for charity. Our current charities are:

Charity	Percent of Donation
Electronic Frontier Foundation (EFF)	50%
The Water Project	50%

Vote Rules & Procedures

1. Each vote will require a donation of 0.001 BTC (or selected altcoin equivalent) and once a coin reaches 1,000 votes it will be added to CoinPayments.
2. We will not collect any fees on the donations, after each winning coin is listed we will follow the procedure below so anyone can verify we made the donation.
   
3. Donation Prodedure:
   1. Any altcoins collected will be converted to BTC at the then-current exchange rate and added to the BTC collected.
   2. We will send the combined BTC to the charities listed above and post the transaction IDs on this page.
   3. We will ask the charities to tweet or provide other verification of the donation.
4. To be eligible a coin must (1) be based on and/or provide a compatible interface to one of our existing coin types (ie. forks of Bitcoin, Ether, etc.) and (2) be in the top 200 of CoinMarketCap.com. It is up to the person who requests the coin to make sure it meets these requirements, if a coin is found not to meet them no refunds of any vote(s) will be given and the funds will be donated to charity as with eligible votes.
5. We reserve the right to change the charities at any time with the restriction that they will only be reputable charities formed as a 501(c)(3) non-profit organization or equivalent.

Vote History

Coin	Date Listed	Charity
NoLimitCoin (NLC2) SIBCoin (SIB)	August 10, 2017	Electronic Frontier Foundation (EFF) BTC Sent: 2.08622100 (~$7,221.00 USD) TXID: 0f3c07d09690a6ce33ea1b181d37b52da0fb67391a030d90056b38891e1bbc33 The Water Project BTC Sent: 2.08913503 (~$7166.716 USD) TXID: 70552ca2f3e667662e57dd21d43c46f70604cb0b92cdd93ff45df8a104086e19
PoSW Coin (POSW)	April 30, 2017	Electronic Frontier Foundation (EFF) BTC Sent: 0.535435 (~$720.00 USD) TXID: a1cfeec140fb4234d64083a02a02b5b37e7e25fa20fb7948cebf035565673f5b The Water Project BTC Sent: 0.540126 (~$747.29 USD) TXID: e6ed09a0bcc706b5d8b1dc39371e4274a7fa00501607a007d3e5e57332620f78
Nexus (NXS) Decred (DCR) BitSend (BSD)	April 5, 2017	Electronic Frontier Foundation (EFF) BTC Sent: 2.22258 (~$2500.00 USD) TXID: 3a6d5aee0c7a405a8defd6a98f08d2e3a213b6cf4c4f287c37e817d8ba4e190e The Water Project BTC Sent: 2.13354926 (~$2402.42 USD) TXID: f5f1fe0b89e38e5fbee3f0d41f4184fd8f497113935f73539088d658becd5a5d
For votes older than this 25% of the donation funds were sent to the CoinPayments Block Explorer faucets for giveaway.
NAV Coin (NAV)	November 4, 2016	Electronic Frontier Foundation (EFF) BTC Sent: 0.749852 (~$520.00 USD) TXID: 6921d5fd1adfa42e658da9b9c9427da00fcb0e12660349dc3dfa55d8a845802f CoinPayments Block Explorers BTC Sent: 0.25000000 (~$173.25 USD) TXID: aac967b9d925883ec06f832b88e3d14c7f447bee0979ba633fe7410457caa7db
Darknet (DNET)	November 1, 2016	Electronic Frontier Foundation (EFF) BTC Sent: 1.51977800 (~$1100.00 USD) TXID: 79e50d522564fa23dafde98690d308564eed18f8f96eb79c0368e8ba08c75bd7 CoinPayments Block Explorers BTC Sent: 0.50000000 (~$364.17 USD) TXID: 74e6bcdfc9c086eb5a880adefdd03d69009ff219793658fb3317f083b26fbc02 DOGE Sent: 2,133.00000000 (~$0.45 USD) TXID: 14edebc97cba1445c72dfe33361fd0fbd4c90a5cce43eac15099fd41eaf32439

Send Coins In Bulk With Mass Withdrawls - CoinPayments

Similar to PayPal™ Mass Pay, Mass Withdrawal lets you send coins to several people/addresses at once. This is an excellent solution for sellers who need to pay commissions, referral rewards, contest distributions, or anything you can think of.

The file format is Comma Separated Values (CSV), which is just a regular text file that looks like this:
LTCT,moBX9SBfLpsMHg5oj2CHhyMoRVDnkqDENW,50.00000000
This would send 50.00000000 LTCT (Litecoin Testnet) coins to address moBX9SBfLpsMHg5oj2CHhyMoRVDnkqDENW. Each file can have as many lines as you like and do not all have to be the same coin.

For coins that use a Destination Tag/Memo/etc. append the tag to the address separated with a semicolon (;). For example:
XRP,rCoinaUERUrXb1aA7dJu8qRcmvPNiKS3d;1234,50.00000000
This would send 50.00000000 XRP (Ripple) to address rCoinaUERUrXb1aA7dJu8qRcmvPNiKS3d with a Destination Tag of 1234.

Test CoinPayments Features with Litecoin Testnet Mode

So our users can test our service without using valuable cryptocurrency we have enabled Litecoin in Testnet mode with ticker LTCT. It is important to remember that LTCT has no real value, so you should only enable it for testing purposes and disable it for production use.

Testnet mode Frequently Asked Questions

1. Testnet uses an alternate blockchain that is set aside for testing and experimental purposes. The coins have no monetary value and the developers may reset the chain in future versions of the client.
2. Regular Litecoin and Testnet addresses are different, so you cannot create transactions between the two blockchains.
3. LTCT is set to an artificially high exchange rate of 1 LTCT = 1 LTC in our system.
4. Litecoin will automatically use a different directory and wallet for Testnet, so you don't have to worry about your existing blockchain and wallet.

How do I run Litecoin in Testnet mode? (Windows specific, but the command line parts apply to Linux also)

1. Open your Litecoin installation folder. For 64-bit Windows this is usually c:\Program Files (x86)\Litecoin or for 32-bit c:\Program Files\Litecoin
2. Single click the litecoin-qt.exe file, then hold down the right mouse button and drag the cursor to an empty spot on your desktop. Let go of the right mouse button and click "Create shortcuts here".
3. Right-click the new shortcut on your desktop and hit Properties. Switch to the Shortcut tab if it isn't already open.
4. In the Target editbox it will say "c:\Program Files (x86)\Litecoin\litecoin-qt.exe" or "c:\Program Files\Litecoin\litecoin-qt.exe". Add a space and -testnet to the end of the line; it should look like this:
   "c:\Program Files (x86)\Litecoin\litecoin-qt.exe" -testnet OR
   "c:\Program Files\Litecoin\litecoin-qt.exe" -testnet
5. Click OK to close the Shortcut Properties window and update the shortcut
6. Double-click the shortcut you created to launch Litecoin in Testnet mode.

How can I get Testnet coins?
We maintain a small supply of Testnet coins and would be glad to send you some; just click here to request some.
It is requested that if you have any coins left after testing please send them back to us at moBX9SBfLpsMHg5oj2CHhyMoRVDnkqDENW (or if you just want to donate some Testnet coins that is great too).

You can also mine them with your GPU just like regular Litecoin. The diff is usually pretty low so you can solo mine a block in a few minutes to an hour with a regular AMD video card or even CPU mine.

Open-Source Localization Project - Help Us Translate

Language	Volunteer Translator	Language Codes
Hungarian	www.bitcoinbazis.hu	hu

If you decide to help translate CoinPayments.net, you will receive a file that looks like this:

msgid "Total:"
msgstr ""

msgid "Your order total must be more than 0.001!"
msgstr ""

msgid "Help"
msgstr ''

msgid "Contact Us"
msgstr ''

The msgid line identifies a string on the page, it has to be left how it is so don't modify those lines.
The msgstr line is where you would put your translation. For example if you were translating to Deutsch you might enter:

msgid "Total:"
msgstr "Gesamtbetrag:"

A few notes on the files:

• The translated text should be in UTF-8, not a local code page.
• Do not change the file format, including from TXT to DOC/DOCX, PDF, RTF, etc. On Mac OS make sure to use regular quotes versus the oddball ones they try to get you to use since those aren't always available in all fonts.
• In the lines you will sometimes see a %s, that is where outside data (like a coin amount, item name, etc.) will be substituted into the string.
  Unfortunately the order of substitution cannot be changed, so if you see a line with more than one %s they have to stay in the same order.

We would like to sincerely thank anyone who takes the time to translate all or part of the files. Translators will also be given credit on this page.

If you would like to help us with the localization project, you can download the translation file: coinpayments.txt. After it is translated you can email it to us at support@coinpayments.net.

How to Set Up Ecwid for CoinPayments.net Integration

You can now add CoinPayments directly to your store at https://www.ecwid.com/apps/featured/coinpayments-pg

Vulnerability & Bug Bounty Program - Get Rewarded by CoinPayments

At CoinPayments, we are committed to providing a safe and secure payment platform. We constantly improve our services and carry out security updates to make sure your details are safe. In order to achieve the utmost security, we are interested in receiving any information about vulnerabilities or bugs. In return you'll be awarded. We are particularly interested in vulnerabilities in our payment flow.

Reward levels

Attack types and issues have been separated into reward groups as follows. Issues that are not (yet) partitioned in a reward group will be assessed and by us and rewarded accordingly.

Very low priority ($50+)

1. Non-persistent XSS
2. Mixed content
3. Tab-nabbing

Low priority ($100+)

1. Provisioning errors
2. Information leaks (excluding user data)
3. Low severity issues

Medium priority ($250+)

1. Persistent XSS
2. CSRF on sensitive forms

High priority ($500+)

1. Customer data disclosure
2. Authentication bypass

Critical priority ($1000+)

1. SQL Injection
2. Arbitrary code execution
3. Remote file inclusion
4. Privilege escalation
5. Access to user wallets

Program rules

• Only the first person to report a vulnerability will be awarded
• Reports have to follow our disclosure guidelines
• Full details have to be shared about the problems found
• Disruption of services, compromising/sharing of any user data or breaking the law is strictly forbidden
• Attacks that can result in harm to the reliability of our service are forbidden. Attacks that can result in data integrity issues are also forbidden. (D)DoS, spam attacks et cetera are strictly forbidden.
• Don't use automated tools to search for vulnerabilities. Your CoinPayments account can get suspended as a result.
• Attacks involving social engineering, phishing, et cetera of CoinPayments staff and users are strictly forbidden.
• Do not perform any attacks that are in violation of the law.
• A report shall have detailed steps to reproduce the issue, including links you visited, screenshots or screencasts where needed.
• A report shall include versions of software and all factors that played a role in the attack (browser, OS, et cetera.)

Disclosure Guidelines

1. Finders shall adhere to the rules
2. Finders shall respect privacy and make effort not to access user data
3. Don't publish issues or bugs without our consent. Wait at least 10 business days before publishing details about the report
4. Don't do harm to our service or our users

If we find above rules are not adhered to your report will not be eligible for a bounty

What you can expect from us

• Our security team will address your reports and questions as quickly as possible
• We will not take any legal action if you play by the rules
• Timely pay-out of your bounty to a BTC address of your choice

Unqualified Reports

• Issues that pertain to anything forbidden in the program rules
• Reports generated by automated tools
• Software issues that are made public
• Reports that do not include testing or context specific to CoinPayments
• Issues that require you to already have access to a victim's account, physical device, and/or registered email account.
• Denial of Service attacks
• Brute Force attacks
• Spam techniques (DKIM / SPF et cetera)
• Social Engineering issues
• Content injection/spoofing
• Path disclosure
• Version information disclosure
• Issues that we are already aware of
• Disclosure of trivial, non-sensitive public information
• Vulnerabilities in our official plugins that are specific to the shopping cart system, rather than our plugin
• Issues regarding spoofed e-mails
• HTTP Security Headers related issues without a proof of concept leveraging the issue
• Issues regarding SSL/TLS cipher suites without a proof of concept leveraging the issue
• Issues that can't be reproduced in the latest major browser versions (Edge, Firefox, Chrome, Safari)
• Issues leveraging the presence of browser extensions

Contact/report

To contact our security department simply e-mail security [at] coinpayments.net

Scope

The CoinPayments Mobile applications are not part of this bug bounty program.

*.coinpayments.net/*
*.gocps.net/*
*.coinpayment.net/*
*.coinpayments.com/*

We reserve the right to adjust the program rules and conditions at any time without prior notification, to deny bounties on our discretion.

How can I convert all these different coins to BTC?

You can set your payout addresses to go directly to an exchange. A common option is Poloniex.com since they (optionally) support automatically selling your coins when you deposit them, lessening your risks of exchange rate fluctuation.

How do I pick what coins to accept?

The best coins to accept are typically those with strong market stability and widespread usage. Bitcoin and Ethereum are the largest and most widely recognized cryptocurrencies, making them essential choices. Solana and Binance Coin (BNB) are also popular for their growing ecosystems and fast transaction speeds. Additionally, accepting stablecoins like USDT (Tether) or USDC (USD Coin) is recommended for maintaining value stability.”

How long will transactions remain in my account?

Transactions that are Cancelled/Timed Out will remain a minimum of 30 days. Other transactions will remain for a minimum of 3 years.

Where do I enable coins on the website?

When you are logged in to your account, go to the My Account, What Coins To Accept menu item. From there you can put in your wallet payment addresses and click the Enabled checkbox next to coins you want to accept. Wallet addresses can be from standalone software or from exchanges such as Poloniex, BTC-e, or others.

How can I convert coins to fiat currency such as U.S. Dollars or Euros?

There are many exchanges where you can trade coins for other coins or currencies. You can also buy credit cards, gift cards or merchandise with coins, the coin economy grows every day.

While it is outside our ability to advise you, you can also set up trade bots to automatically convert your less popular coins to BTC or fiat currency balances.