When any customer goes through a journey from discovering a brand to purchasing a product, they proceed through a sales funnel. Understanding the sales funnel is a crucial part of running a successful online business, especially if your eCommerce store relies on selling products to many different people.
However, understanding the sales funnel is a lot different than mastering the sales funnel. This guide will break down how you can do both by first explaining what the sales funnel is and how it works. Then, we will break down how you can make and leverage a sales funnel for maximum success.
In a nutshell, a sales funnel is a metaphor for a customer’s journey “through” your brand, from discovery all the way to making a purchase.
Imagine a classic funnel shape where the narrowest part of the final is pointing downward. The funnel shape begins relatively wide, then narrows as you look down the funnel. This represents how most people who respond to your ads or visit your store (also known as “leads”) will not make a purchase. Only a small percentage of total leads will make it all the way down a funnel to buy something, subscribe to your service, etc.
The sales funnel is a useful way to think about selling products to customers regardless of your industry or specific goods. In a way, the sales funnel can help you visualize which parts of your customer journey need help.
For example, if you don’t get a lot of customers at the top of the funnel (i.e., not many people arrive at your eCommerce site’s landing page), that means you need to improve your marketing quality. You may also need to improve your landing page so it is a more welcoming place for people to visit.
Alternatively, if you get a lot of people at the top of the funnel but few people progress all the way down, it could mean that your product descriptions need work. It may also indicate that your checkout system needs improvement, such as accepting cryptocurrencies.
Bottom line: the sales funnel is a helpful analytics tool you can and should leverage to understand better how people interact with your eCommerce store.
The sales funnel also represents how a lead turns into a paying customer. There are, broadly speaking, three stages in a sales funnel:
The art of mastering the sales funnel is the art of turning leads into customers consistently. To do this, every part of the customer journey has to be as smooth and well-designed as possible.
The sales funnel, however, is just one part of the total customer journey. Your marketing strategy matters significantly because it determines:
Therefore, maximizing your team’s marketing strategy and potential is a wise choice. Your marketing should bring leads to your landing page. It should also do some of the work convincing them to make a purchase.
The rest of the work will be accomplished by your product descriptions, your website layout, and other factors.
In many cases, if you understand your company’s sales funnel, you’ll also be able to predict profits.
For example, say that you run an eCommerce store and most of your leads vanish around the middle of the sales funnel. Through careful analysis of certain metrics and key performance indicators, you determine that:
This is just a hypothetical example, of course. While the sales funnel won’t allow you to predict profits with 100% accuracy, it will help you make wiser business decisions in aggregate, especially over many months and years.
There are three primary stages in the sales funnel (though certain models break these down into more subsidiary stages). Regardless, customers always progress through a sales funnel the same way. But they may interact with the sales funnel slightly differently depending on your marketing, the brand awareness for your company, etc.
Let’s take a look at the different stages of a sales funnel.
The first stage also called the awareness stage, is incredibly important. It concerns how your leads or target consumers discover your brand at first. There are lots of ways that a potential customer can discover your brand, including:
In any of these cases, a customer discovers your brand and, noting that you offer solutions to their problems, decides to visit your site. At this stage, the lead may arrive at your landing page or may otherwise visit your website.
This is why it’s important to have a high-quality, well-designed website no matter what. Every page on your website needs to be well-designed as you can never guarantee that a new lead or first-time customer will arrive at your landing page or from a Google search.
Depending on the quality of your marketing funnel or sales reps, a lead could be more or less inclined to purchase this stage already.
At the second stage of the sales funnel, the customer doesn’t click away from the landing page or your website. Instead, they start to look at your products and services. They may compare prices, read product descriptions, and examine product photographs carefully.
This stage of the sales funnel is dominated by quality website design and excellent product offerings. Make sure that you price your products wisely so they are competitive relative to your competition.
Customers usually click away from a website at this stage of the sales funnel if competitors offer better deals or their sites have better web layouts. Having an excellently crafted website with great products and prices will go a long way toward minimizing the number of customers who abandon your site in the middle of the sales funnel.
The last part of the sales funnel, and also the narrowest, is the most important overall. The decision stage is the point in the funnel where a lead seals the deal and makes a purchase for real. They’ve already put one or more products in their shopping cart. Now they just have to actually spend the money.
However, many leads are turned away and don’t become paying customers because of several reasons, like:
If you notice that most of your leads do arrive at the last stage of the sales funnel, but your profits don’t reflect what they should, it could mean that you are losing your potential customers at the last step. That’s never a good thing to hear, but identifying a problem is the first step toward fixing it.
Note that the total number of people who reach the bottom of the funnel is represented by conversion rates. This describes how many people “convert” into customers. Your sales team should track conversion rates closely to make sure their lead magnets are working properly and that they follow up with the right prospective buyers.
Now that you know the importance of the sales funnel let’s take a look at how you can make a great sales funnel and ensure that it “bleeds” as few customers as possible.
First, you’ll need to identify your target audience or lead. Your target audience is the group of people most likely to buy your products or services. They are often defined by their demographic attributes, such as their age, sex, race, geographic location, and so on.
For example, an eCommerce store that sells handmade jewelry on a platform like Etsy probably has a target audience comprised of:
You can determine this information by making buyer personas of likely website visitors. These are templates that represent how a hypothetical buyer may make a buying decision or go through the buying process.
With this information, you can tailor your marketing campaign to be more effective and specifically draw to your target audience. When done properly, targeting your marketing in this way could help your target customers will arrive at your website landing page more frequently.
This will bring them into the sales process and start their customer journeys. Make your sales funnel attractive by:
When you know who your target audience is, you can:
You’ll also want to generate leads. “Leads” are just prospective customers based on their demographics or shopping behaviors. You can generate leads by:
The more leads you generate, the more potential profits your business may see. Furthermore, generating new leads means that more customers will go down the sales funnel.
Of course, getting customers to the sales funnel is one thing. Keeping them there long enough until they make a purchase is another. To that end, you need to focus on the second two stages of the sales funnel.
For the second stage of the sales funnel:
Meanwhile, you need to make sure that those leads turn into paying customers by finalizing their purchases. You can maximize the performance of the third stage of your sales funnel by:
Once a customer has made a purchase, consider sending them recurring email marketing messages alerting them to sales or special deals. This is a great way to foster a long-term relationship with your customers and keep them coming back time and again.
Once you understand the sales funnel, you’ll be able to streamline and maximize your website’s attractiveness to your target audience. Of course, you need to make sure that customers are able to pay you when they get to the bottom of the funnel.
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