Our identity verification (KYC) process is straight-forward and simple. Once you have created a CoinPayments account, all you need is a scan/photo of a supported identity document, your selfie, and a proof-of-residence in the form of a bank statement or supported bill. You are able to keep using our services for testing while waiting for the verification to complete with Litecoin Testnet (LTCT) without interruptions.
We're sorry, it looks like you need more help than we can provide in this wizard. Please post a support ticket and we will reply as soon as possible.
Important Ticket Rules - Help Us Help You
Your question must match the category selected or it will be closed without response.
Any question that involves an address, transaction, payment, etc. must have the information in text format, not just pictures. (This includes address, transaction IDs (aka TXID or transaction hash), CoinPayments payment/withdrawal/transfer IDs, etc.) We cannot use images to search our system.
Any question that involves a conversion must include the conversion ID.
Questions must be posted in English only at this time. Feel free to use a translator such as Google Translate if you don't know English.
If your question is about a payment and you are the buyer make sure to use the same email you entered during checkout for the ticket.
Otherwise if you are a CoinPayments user make sure to use the same email as your account.
