When you linked your TOTP authenticator we showed you a code and told you to save it in case you lost access to your device. To restore your 2FA, select the Manual option in your app and enter your backed up code, then you should be able to log in normally.
Note that there is a 7 day waiting period for 2FA resets for security. Post your support ticket below, then after 7 days reply to the ticket to confirm your request and we will reset it for you. If you wait more than 14 days after the waiting period is over you will have to begin the process again.
Still need help?
We're sorry, it looks like you need more help than we can provide in this wizard. Please post a support ticket and we will reply as soon as possible.
Important Ticket Rules - Help Us Help You
Your question must match the category selected or it will be closed without response.
Any question that involves an address, transaction, payment, etc. must have the information in text format, not just pictures. (This includes address, transaction IDs (aka TXID or transaction hash), CoinPayments payment/withdrawal/transfer IDs, etc.) We cannot use images to search our system.
Any question that involves a conversion must include the conversion ID.
Questions must be posted in English only at this time. Feel free to use a translator such as Google Translate if you don't know English.
If your question is about a payment and you are the buyer make sure to use the same email you entered during checkout for the ticket.
Otherwise if you are a CoinPayments user make sure to use the same email as your account.
